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Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies / Paul R. Niven.

By: Niven, Paul R.
Material type: materialTypeLabelBookPublisher: Hoboken, New.Jersey. : John Wiley & Sons, 2008Edition: 2nd ed.Description: xvii, 365p.ISBN: 9780470180020 .Subject(s): Total quality management in government | Administrative agencies -- Management -- Evaluation | Nonprofit organizations -- Management -- Evaluation | Benchmarking (Management) | Balanced scorecard (Management) | Performance standards | Organizational effectiveness -- MeasurementDDC classification: 352.357
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Includes bibliographical references and index.

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