Niven, Paul R.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies / Paul R. Niven. - 2nd ed. - Hoboken, New.Jersey. : John Wiley & Sons, 2008. - xvii, 365p.

Includes bibliographical references and index.


Total quality management in government.
Administrative agencies--Management--Evaluation.
Nonprofit organizations--Management--Evaluation.
Benchmarking (Management)
Balanced scorecard (Management)
Performance standards.
Organizational effectiveness--Measurement.


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