| 000 | 00393nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 170101s2009 xx 000 0 und d | ||
| 020 | _a9781422140277 | ||
| 082 | _a658.812 PIN | ||
| 100 | _aPine, B . Joseph | ||
| 245 | 0 | _aDo You Want to Keep Your Customers Forever? | |
| 260 |
_aHarvard _bHarvard Business Review _c2009 |
||
| 300 | _av, 85 p. | ||
| 490 | _aH B R Classic | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c86382 _d86382 |
||