000 | 00448nam a2200181Ia 4500 | ||
---|---|---|---|
003 | OSt | ||
005 | 20240221173609.0 | ||
008 | 170101s2011 xx 000 0 und d | ||
020 | _a9788130918464 | ||
082 |
_a658.8 _bLLO |
||
100 | _aFinch, Lloyd C. | ||
245 | 0 | _aTelephone Courtesy & Customer Service | |
250 | _a4th | ||
260 |
_aNew Delhi _bViva Books _c2011 |
||
300 | _aii, 114 p. | ||
490 | _aKnow How. Right Now. | ||
942 |
_2ddc _cBK |
||
999 |
_c72232 _d72232 |