000 00448nam a2200181Ia 4500
003 OSt
005 20240221173609.0
008 170101s2011 xx 000 0 und d
020 _a9788130918464
082 _a658.8
_bLLO
100 _aFinch, Lloyd C.
245 0 _aTelephone Courtesy & Customer Service
250 _a4th
260 _aNew Delhi
_bViva Books
_c2011
300 _aii, 114 p.
490 _aKnow How. Right Now.
942 _2ddc
_cBK
999 _c72232
_d72232