000			01196nam a22001937a 4500
003			OSt
005			20250814020007.0
008			250422b |||||||| |||| 00| 0 eng d
020			_a978-1-118-30430-3
082			_a341.5220969 _bMOO
100			_4Moore, Christopher W.
245			_aMediation process: _bPractical strategies for resolving conflict/ _cChristopher W.Moore
250			_a4th ed.
260			_aSan-Francisco: _bJossey-Bass, _c2014.
300			_aXVi,686p. _b25c.m.
520			_aIn this long–awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step–by–step account of how to use mediation to resolve conflicts of all kinds. Packed with real–life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day′s most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.
650			_aConflict managment
942			_2ddc _cBK _01
999			_c155894 _d155894