000 00555nam a2200193Ia 4500
999 _c106132
_d106132
003 OSt
005 20200706141255.0
008 170101s2007 xx 000 0 und d
020 _a9788175346208
082 _a332.10954
100 _aSharma, Jyoti
245 0 _aConsumer Satisfaction and Loyalty in Indian Consumer Banking
260 _aNew Delhi
_bUniversal Law Publishing
_c2007
300 _axix, 250 p.
650 _aBANKS AND BANKING
_vCUSTOMER SERVICES
650 _aCONSUMER SATISFACTION
650 _aCUSTOMER LOYALTY
942 _2ddc
_cBK