Niven, Paul R.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies / Paul R. Niven. - 2nd ed. - Hoboken, New.Jersey. : John Wiley & Sons, 2008. - xvii, 365p.

Includes bibliographical references and index.

9780470180020


TOTAL QUALITY MANAGEMENT IN GOVERNMENT.
ADMINISTRATIVE AGENCIES--MANAGEMENT --EVALUATION
NONPROFIT ORGANIZATIONS--MANAGEMENT --EVALUATION
BENCHMARKING
BALANCED SCORECARD (MANAGEMENT)
PERFORMANCE STANDARDS.
ORGANIZATIONAL EFFECTIVENESS--MEASUREMENT.

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